| A. If you wish to return your purchase, please inform us via e-mail within 48 hours of delivery. Once we confirm
acceptance of your return we will issue you with a returns number. You must ensure this is clearly marked on the packaging
in large easily readable numbers and securely package your purchase and return it at your expense within 7 working days. Upon
receipt and satisfactory inspection of the rug we will issue a refund less the delivery charges.
In the unlikely event that a rug is delivered damaged or faulty, we will happily exchange or refund your purchase. If on arrival the packaging is damaged,
please ensure that it is marked on the courier’s delivery note, as we are unable to pursue any claims against them if the delivery was marked received in
good condition.
Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund will be issued once the rug
has been received and inspected.
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements
are correct and note the estimated delivery time shown on the site to allow for production.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into
consideration when choosing a product suitable rug for your home. | 
