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By using this website to purchase goods you are agreeing to abide by our terms and conditions, our privacy policy and our website terms of use. Please
read the terms and conditions carefully before placing an order or suing the site.
1. General information about us
Tappeto Ltd
Telephone: 0114 2683100
Email: tappeto@btconnect.com
Company Registration No:
Vat No: 873 4204 27
2. How to conclude a contract with us using this website
These are the steps you need to take to conclude a contract with us:
(1) Make sure you have read and understand our terms
It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes
these terms and conditions, our terms and use and our privacy policy.
(2) Browse our information
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current
prices (including VAT, delivery and returns policies.
The Tappeto website clearly provides information about our goods which you need to peruse carefully before placing your order (including, VAT, delivery and
returns policy).
The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means
that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually
bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
(3) Select the goods you wish to purchase
You can select any items you wish to purchase by clicking on the “Buy” button. You will be then taken to the secure checkout where you can choose how to
pay for your goods. At this point you can view and amend your potential purchase.
(4) Making a Purchase
To purchase goods simply click on “Buy” at the appropriate place next to the rug of your choice in the correct size and you will be taken to a secure
online site which will allow you to choose your preferred method of payment. Our chosen secure provider is PayPal. You will need to provide information such
as delivery address and payment details. It is your responsibility to provide us with sufficient and accurate information to process your order. You will be
given the option of paying by cheque and again must give us a delivery address and payment details. You will also have the option of placing a telephone order.
We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.
(5) Wait for acceptance of you order
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding
contract between us.
You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This
acknowledgement relates to your payment only and is not our acceptance of your order.
We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole
of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept
your order we will inform you without undue delay.
Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
Other information about the Contract
We can only conclude the contract with you in English and not in any other language.
The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our
acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.
a. Price
The prices payable for goods that you order as well as any applicable VAT are as set out in our website.
b. Rug Cancellations & Returns
Goods can be returned within 7 days of delivery should it be unsatisfactory. The rug must be returned undamaged, in its original condition and packaging.
You are responsible for the cost of returning the rug (unless the rug is faulty).
Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the
purchase price, minus our delivery costs (which is dependant on rug weight). Alternatively you can choose to accept a credit for the full price of the rug
you ordered. This can be used towards the purchase of another rug.
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock - we can not accept and responsibility for any
colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can
still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements
are correct and note the estimated delivery time shown on the site to allow for production.
Shedding is a natural characteristic of a deep pile rug and is not deemed to be a fault. This is common on Acrylic and Wool rugs and should be taken into
consideration when choosing a product suitable rug for your home.
Custom sizes must allow for a variation of + or – 3% as dictated by the looming process.
Bespoke rugs are also non-refundable and you should ensure that you are happy with your choice of design and colours as represented by the colour
swatches before approving the proof and placing the order.
c. Our rights to cancel the contract
We may cancel the contract between us if:
- the goods you have ordered are unavailable for any reason;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received
by us from our suppliers.
If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer
any additional compensation for disappointment suffered.
d. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Deliveries are usually 5-10 working days, but we ask that you allow upto 28 days in the rare event that your rug may be out of stock. Delivery times on
custom made products will be displayed at the time of ordering. We will not be obliged to offer any additional compensation if the goods are not delivered
within this time frame. You will be informed by email once your order has been dispatched, stating details of the courier used and the consignment note
number. (Subject to the correct email address being entered when placing your order).
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at
your own risk and we will not be liable for their loss or destruction.
4. Our liability to you
a. Your remedy for damaged goods
In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity, you must
notify us within 7 days of receiving it.
We will then, at our option:
- make good any shortage or non-delivery; or
- replace any rug that following our inspection are damaged or defective; or
- refund the amount paid by you for the goods in question.
b. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our
goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the
importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses
(including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed
in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a
consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury
resulting from our negligence of for fraudulent misrepresentation.
5. Price Promise
In the unlikely event that you find the identical rug cheaper on a competitor’s website we guarantee to beat the price by a further £5.00. We will
require a copy of the link to the page where this is offered to validate the price promise. Please note we are unable to offer to beat prices offered on
auction websites.
6. Things you should know
a. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods
delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial
disputes, breakdown of systems or network access, flood, fire, explosion or accident.
b. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any
other part of these conditions will not be affected.
c. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
d. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract
but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
e. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve
any disputes between us.
f. Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating
to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions
or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we
shall have no liability for any such representation being untrue or misleading.
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